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TIPS ON LAUNCHING VIDEO REMOTE INTERPRETING AT YOUR ORGANIZATION, PART 1: WHAT NOT TO DO

When implementing a new tool, process or just with any change, training is typically the key to success. In this regard launching video remote interpreting at any organization is no different. Making sure that your front end staff is familiar and comfortable utilizing VRI and embraces this growing interpreting modality is essential. If you do it right, your staff will not only use VRI with confidence, but they will also be better equipped to work with patients, clients and consumers on determining the best modality to use – onsite, VRI or Telephonic. Of course, this goes beyond knowing how to turn and set up the VRI devices. As Bromberg’s Federal Compliance expert, Bruce Adelson, says: “Federal law regulates VRI functionality and VRI implementation. Understanding when and how to use VRI legally informs overall compliance with federal law.”

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